Katipo Project Survival Kit

Support & Maintenance

We provide content management, and help desk support for your in-house content maintainers, and when you need it, we provide temporary staff so that your website doesn't have to go on holiday when you do.

We can provide system administration and monitoring of any servers, and we have experienced, friendly, committed staff that are always happy to do what's needed in an emergency, without it costing you the earth.

Our client area gives you access to:

Kete
Our Kete site has a wealth information and reference materials about the software and systems we use.  It also has useful tips and tricks from our staff.  Every client has their own login and "basket" holding information about past and ongoing projects.

Our Request Tracker
We use RT as a helpdesk ticketing system, allowing you to submit support requests to us and track them online.  The tickets make up a prioritised "to do" list, so the ticket queue is closely monitored by our staff.

Online Documentation
The Helpdesk on this site provides free written documentation for our most commonly used systems.